Livis

Terms & conditions

Last updated 10 August 2026

These terms apply when you enquire about, hire or buy from Livis (Brisbane, QLD 4000, Australia). Enquiries: livis.hires@gmail.com. If we confirm something different in writing for your booking, that confirmation applies.

1. Enquiries and bookings

Submitting the website form or adding items to an enquiry cart is a request, not a confirmed hire. A booking is confirmed only when we accept it in writing (usually by email) and any required payment or bond arrangements are agreed.

Prices on the site are in Australian dollars and may change until your booking is confirmed. We’ll confirm availability, totals, pickup or delivery, and any extras before you pay.

2. Hire period

Standard hire is a 3-day period — pick up the day before your event and return the day after — unless we agree otherwise. Tell us your event dates on enquiry so we can set pickup and return times that work.

3. What’s included

• Film and Polaroid camera hires include the film stated on the product (colour rolls or Polaroid packs).
• Digital camera hires include a 32GB SD card unless listed otherwise.
• Print packs are optional add-ons.
• Some keepsakes (such as albums) are purchases, not hires — that will be clear on the product and in your confirmation.

4. Bond and security hold

A $50 refundable bond applies per hired camera and for the Vintage Video Guestbook to cover damages and late fees, unless we confirm a different amount. The bond is returned when gear comes back on time, complete, and in the same condition (fair wear and tear excepted).

The security hold is based on replacement value. If repair or replacement costs more than the hold, we may invoice the difference. If it’s less, we only capture what we need.

5. Pickup, delivery and return

• Collect from our pickup location just outside Brisbane CBD.
• Local delivery is available — extra fees apply; we’ll confirm with your enquiry.
• Before you return, you can export the photos yourself or ask us to do it for you.
• Return the kit back to us when your hire ends. We’ll check everything’s all good and refund the bond on the spot (fair wear and tear excepted).

You’re responsible for the gear from pickup or delivery until we receive it back. Please follow any care notes we send with the kit.

6. Late return, damage and loss

Contact us as soon as you know a return will be late. Late returns may be charged at a reasonable extra-day rate. Lost, stolen or damaged gear (including liquid damage) may be charged at repair or replacement cost. Don’t attempt repairs yourself.

7. Film, prints and digital exports

Film results depend on how the camera is used, lighting, and the film itself. We don’t guarantee how guest photos will turn out. We offer develop & scan as an add-on — extra fees apply when it isn’t included in the product description, and you can ask for it when you enquire. If you add a print pack, we’ll organise that after the camera is returned. Digital photos can be exported by you before return, or we can help you transfer them — no fees apply.

8. Cancellations and date changes

Please email us as soon as plans change. We’ll try to move dates if the kit is free. Cancellation terms will be confirmed with your booking (including any non-refundable deposit). If we have to cancel because gear isn’t available, you’ll receive a full refund of amounts paid for that hire.

9. Your responsibilities

• Use equipment as intended and keep it dry, reasonably secure, and away from extreme heat.
• Don’t leave kits unattended in cars or public places.
• Return all items listed on your confirmation, including cases, straps, film and cards.
• You’re responsible for anyone else who uses the hired gear during your hire.

10. Photos and content

Photos, video guestbook recordings and Polaroid prints made during your hire belong to you (and your guests), except for any images you choose to share with us for our website or socials — we’ll only use those with your permission.

11. Australian Consumer Law

Nothing in these terms excludes rights you have under the Australian Consumer Law. If a consumer guarantee applies and we fail to meet it, you may be entitled to a repair, replacement, refund or other remedy.

12. Liability

To the extent allowed by law, Livis isn’t liable for indirect or consequential loss (including missed photos, event disruption, or data loss on SD cards). Our total liability for a booking is limited to the amount you paid us for that booking, except where the law doesn’t allow that limit.

13. Website

Product photos and descriptions are a guide. Small differences in colour, finish or pack contents can happen. Enquiry cart contents are stored in your browser so you can continue later — see our privacy policy.

14. Governing law

These terms are governed by the laws of Queensland, Australia.

15. Contact

Questions about these terms: livis.hires@gmail.com.