Livis

Privacy policy

Last updated 12 October 2026

Livis (Brisbane, QLD 4000, Australia) respects your privacy. This policy explains how we collect, use and store personal information when you use livis.com.au or contact us. Email: hello@livis.com.au.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.

1. What we collect

Depending on how you contact us, we may collect:

Name
Phone number and email address
Event type and message details
Items you’re enquiring about (cameras, bundles, add-ons)
Pickup, delivery or drop-box preferences
Payment details if we take those for a confirmed booking

Name and a way to reach you (email or phone) are needed for enquiries; other fields are optional. If you skip contact details, we may not be able to complete a booking.

2. How we collect it

The hire enquiry form on this website
Email, phone or messages you send us
Your browser, for the enquiry cart and site analytics (see below)

The enquiry form is sent through Web3Forms so it reaches our inbox.

3. Why we use it

To reply to enquiries and confirm availability
To arrange pickup, delivery, returns and add-ons
To organise print packs if you request them
To improve our website and hire process
To meet legal, tax or insurance requirements

We don’t sell your personal information.

4. Who we share it with

We only share what’s needed to run the hire, for example:

Web3Forms, to deliver enquiry emails
Google, for website analytics (Google Analytics)
A print lab, if you ask us for a print pack
Delivery partners, if we deliver or collect a kit
Payment providers, if you pay us electronically
Professional advisers or insurers, if required
Authorities, if the law requires it

5. Cookies, analytics and the enquiry cart

This site uses your browser’s local storage to remember enquiry cart items on this device so you can continue on another page. That stays on your device until you clear site data or remove the items.

We also use Google Analytics to understand how people use the website — for example which pages are visited and roughly where traffic comes from. Google may process this data on servers outside Australia. We don’t use advertising cookies or sell browsing data.

6. Photos and footage

We only use images or clips on our website or social media if you clearly agree. Guest photos on cameras are not collected by us unless you send them to us.

7. Storage and security

We keep enquiry and booking details only as long as needed for the hire, follow-up, and any legal or accounting reasons, then delete or de-identify them where practical. We take reasonable steps to protect information, but no email or website is completely secure.

8. Overseas disclosure

Some tools (including Web3Forms and Google Analytics) may process data on servers outside Australia. If that happens, we’ll still take reasonable steps to keep your information protected.

9. Access, correction and complaints

You can ask what personal information we hold about you, request a correction, or make a privacy complaint by emailing hello@livis.com.au. We’ll respond as soon as we reasonably can. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner.

10. Children

Our hires are aimed at adults booking for events. If you believe we’ve collected information about a child without a parent or guardian’s involvement, please contact us and we’ll delete it where appropriate.

11. Changes

We may update this policy from time to time. The “last updated” date at the top will change. Continued use of the site after an update means you accept the revised policy.

12. Contact

Livis
Brisbane, QLD 4000, Australia
hello@livis.com.au